Returns & Refund Policy
Wenn Sie ein Produkt von uns gekauft haben, haben Sie das Recht, vom Kauf zurückzutreten und Ihre Bestellung innerhalb von 30 Tagen ohne Angabe von Gründen zu widerrufen. Die Versandkosten sind vom Käufer zu tragen.
Sunstone Power wird Ihnen innerhalb von 30 Tagen nach Erhalt Ihres Widerrufs die Kosten erstatten, kann diese Erstattung aber aufschieben, wenn wir weder die Waren empfangen noch einen Nachweis erhalten haben, dass Sie sie zurückgeschickt haben.
Detailierte Informationen bezüglich Rücksendung bitte kontaktieren Sie uns unter [email protected]
If you have bought a product from us, you have the right to withdraw from the purchase and cancel your order within 30 days without giving a reason. Delivery costs have to be paid by the customer.
Sunstone Power will reimburse you for the costs within 30 days of receipt of your cancellation but can defer this reimbursement if we have neither received the goods nor received proof that you have sent them back.
For detailed information on returns, please contact us at [email protected]
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Phone number: +49 178 7335180.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at [email protected] and send your item to:
To return your product, you should mail your product to: Sunstone Power Industrial GmbH, Dieselstraße 16, 61239 Ober-Mörlen, Hessen, Germany.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.